Dissatisfaction, complaints and privacy policy

Complaints procedure

Do you have a complaint about your midwife?

It is important that you feel comfortable with your midwife, because being pregnant is exciting enough as it is. That is why we do everything we can to take good care of you and your baby. It is nice when contact with the midwife and other professionals at our practice is expert and pleasant. Still, it can happen that you have a complaint.

Discuss your complaint with your midwife: Do you have questions? Or doubts? Are you unhappy about something? Tell us. We are happy to take the time to talk it through calmly with you.

Is it not possible to resolve it together with us? Or would you like help submitting a complaint? Then contact the complaints officer of the CBKZ (Centraal Bureau Klachtenmanagement in de Zorg, the central office for complaints in healthcare). The complaints officer is impartial, works independently and is happy to help you with support and advice. The complaints officer can also mediate to help find a solution. Everything you tell the complaints officer is confidential.

The external complaints officer of the CBKZ can be reached by phone from Monday to Friday (from 09.00 to 12.00 and from 13.00 to 16.30) on 088 - 0245123. You can also send an email to klachtverloskunde@cbkz.nl.

For more information, see www.klachtverloskunde.nl (in Dutch).

Privacy policy

Verloskundigenpraktijk Kéita only uses patient data for the purpose for which the data was stored. Verloskundigenpraktijk Kéita does not share patient data with third parties, unless this is necessary for the purpose of storage. The exception is the GP: Verloskundigenpraktijk Kéita informs the patient’s GP of the pregnancy and the care relationship. Verloskundigenpraktijk Kéita does not keep patient data longer than necessary for the purpose for which it was stored. Verloskundigenpraktijk Kéita uses all possible means and measures to protect patient data from access by unauthorised persons. Verloskundigenpraktijk Kéita asks patients for permission to store personal data if no treatment agreement has been made. Verloskundigenpraktijk Kéita informs patients about their rights regarding their personal data. Verloskundigenpraktijk Kéita informs its patients about the purpose of processing personal data. Verloskundigenpraktijk Kéita informs patients if Verloskundigenpraktijk Kéita intends to carry out special operations with their personal data.